AFTER BOOKING

Know the next step.
Keep your contact close.

Agree how shipment milestones will be shared when you confirm the booking. For a status question, contact YANG with your booking or shipment reference.

Milestones to agree

Supplier collection or warehouse receipt.
Export readiness, booking and planned departure.
Departure / transfer and revised estimated arrival when known.
Arrival, clearance responsibility and agreed delivery handover.

When a plan changes

Send the shipment reference and the specific question. Discuss what changed, the likely effect, available options and any additional costs before agreeing to a revised plan. A carrier or terminal update may need to be checked before an answer can be confirmed.

Cargo condition, loss or damage

Keep photographs of the goods and packaging, delivery records and relevant transport documents. Notify your shipment contact promptly so the applicable next steps and any insurance or carrier procedures can be reviewed. Coverage and outcomes depend on the actual contract or policy.

Prepare a shipment-status request

This prepares a message for you to send. It is not a live carrier-tracking system.

Talk through your shipment with YANG.

Head of Cargorio · China-based freight forwarding.
Usually replies within 24 hours.